At Onoxa, we take immense pride in delivering exceptional quality, reliable support, and unmatched efficiency. Our lead-time stands as the swiftest in the industry, ensuring your custom-branded products reach your doorstep within approximately 14 business days from the date of your approved proof in PageProof. However, it’s important to note that the exact timeframe may vary depending on factors such as artwork complexity, order size, and the proofing process. Currently, we exclusively ship orders within the United States, catering to our valued customers in the domestic market.
Category: About Your Order Account
What is your payment, refund and return policy?
We gladly accept a variety of payment methods, including Visa, Mastercard, Discover, American Express, and Paypal. Our online payment system is equipped with the latest security measures, ensuring the utmost protection for your transactions.
In the unfortunate event that your items sustain damage during the shipping process, we are committed to resolving the issue promptly. Simply email us a photo of the damaged products with your Order # mentioned as the subject to hello@onoxa.com. We will be more than happy to arrange a refund for your order or resend the affected products. For further details regarding our returns policy, kindly click here to learn more.
How do I create my account or reset my password?
To purchase from us, you must create an account first. Click here to easily sign up.
Click here to reset your password. A temporary password will be sent to your inbox (check your junk or spam folder if you don’t see it right away).
To change your password, visit your Account Details section of your account. Enter your current password, then enter your new password and re-enter to confirm. Click the Save Changes before leaving the page.