QUESTIONS?
WE HAVE ANSWERS.

— Here are the most frequently asked questions when setting out to create your skincare line.

PRODUCTS, PRICING & PACKAGING

PRODUCTS, PRICING & PACKAGING

OUR PRODUCTS

We leverage science, expertise and nature to deliver the most potent formulations in the skin care and beauty industry. Comprised of the highest quality ingredients sourced from around the world, our clinical-grade formulas are as effective as they are safe. To view our comprehensive product offering, download our Product Catalog or visit our Products page here.

OUR PROMISE

Choosing the right products for your business can be overwhelming. Fortunately, we are here to help every step of the way. From our R&D product experts to our sales and marketing teams, Onoxa is your partner for education and support on formulations, retail value and selling, and much more.

Reach out on our live chat, or email us at [email protected].

PRICING

HOW MUCH DOES IT COST TO START MY OWN SKIN CARE LINE?

Unit pricing starts out between $9.95 to $16.95 per unit, depending on your quantity. For detailed information on our prices, view our product page here.

HOW MUCH CAN I MAKE ON MY INVESTMENT?

Our expert consultants are here to help educate you on recommended resale pricing and in-depth product value. Here are the suggested resale ranges based on product categories:

FACE & EYE SERUMS: $35 – $85

MOISTURIZERS: $40 – $90

MASKS: $45 – $90

CLEANSERS: $30 – $60

LIP PLUMPER: $30 – $40

LASH SERUM: $40 – $60

PACKAGING AND PRINTING

PACKAGING STYLES

ONOXA LABEL DESIGN & PROOFING PROCESS

We offer two free design options for your order:

  • Create New Labels - Onoxa's expert designers will create a label based off your Design Request Form that you will fill out after checkout.
  • Use a Design From a Previous Order - Enter your order number from a previous order and we will recreate these labels for you.

You can always submit your own label designs created by you or your designer using our Downloadable Product Templates.

If you have placed a bulk order, you started the design proofing process: (Sample Kits do not receive proofs before printing)

Once you have chosen your design option, we will send you a Design Direction Approval (DDA). Please review your DDA and let us know if we are capturing your vision.

Once you have confirmed, we will create the rest of your label designs and send you a digital PDF proof of your labels before print. You can either approve or send us your revisions.

Please note that after sending 3 rounds of proofs, there is a $50 charge for each additional edit, and a $100 charge for each full label redesign.

THE ONOXA PRINT PROCESS

Once you have approved your final label design proof, your label will be printed using top-of-the-line laser printers. All labels come on a white polypro satin substrate with a matte finish.

CAN I INCLUDE METALLIC FOIL ON MY LABELS?

Yes, foil is available for bulk orders of 6 or more products. Choose from gold, silver, blue or green metallic foil. Simply email [email protected] after placing your order to indicate which areas of the label you’d like to print in foil.

*Note: Foil is not currently available for Sample Kit orders.

FORMULATION FAQs

ARE YOUR PRODUCTS PARABEN-FREE?

Yes, all of our products are made without the use of parabens.

ARE YOUR PRODUCTS GLUTEN-FREE?

All products are gluten-free, except for the Perfect 10 Oil Cleanser and the Biotin Boost Hair Serum

ARE YOUR PRODUCTS VEGAN?

Yes, all of our products are 100% vegan.

ARE YOUR PRODUCTS NATURAL?

Our products are made using natural ingredients, however, not all are 100% natural.

ARE YOUR PRODUCTS ORGANIC?

Our products contain certain organic ingredients, however, are not certified organic.

ARE YOUR PRODUCTS SAFE FOR PREGNANT CUSTOMERS?

Yes, all of our products are safe to be used by pregnant or nursing mothers. Please consult your doctor first before use due to sensitivities to certain ingredients such as Retinol.

ARE YOUR PRODUCTS CRUELTY-FREE?

Yes, all of our products are cruelty-free. We do not test on animals.

COMPLIANCE

SKIN CARE COMPLIANCE

The world of skin care and cosmetics is fast-paced and ever-evolving. It’s an industry driven by diverse consumer demands, competitive claims and regulatory oversight. That’s why, at Onoxa, we go to the highest measures to ensure both you and your products are meeting all requirements and regulations.

Our industry-leading quality and compliance team bring precision and expertise to deliver you a top-tier formulation that protects you and your customers.

NON-COMPLIANT TERMS & LIABILITY CLAIMS

Our compliance experts are here to make sure you have the product you desire, with the backing you need.

If there is ever a liability claim or other legal dispute, you may disclose that Onoxa is the manufacturer of your products. Our insurance covers cases of a lawsuit regarding our products. If we produce a product that causes an issue with one of your customers, our insurance will cover our end if we’re named in the lawsuit as

LABEL REQUIREMENTS

All labels must include the following information:

FILL QUANTITY: (i.e. 1 fl oz. / 30 ml.)

DIRECTIONS: Directions for use will be will applied to all labels.

CAUTIONS: Cautions will be will applied to all labels.

DISTRIBUTION INFORMATION:

  • Company or Personal Name
  • City, State & Zip Code
  • Email, Website or Phone #

ARTWORK GUIDELINES

LABEL SIZES

The above label dimensions refer to the entire size of the finished label. Keep in mind that the dimensions for uploading your own artwork are different, so please use one of the downloadable templates provided in the next section as a foundation to create and upload your own label design.

UPLOADING YOUR OWN ARTWORK

PRODUCT LABEL TEMPLATES:

Download Onoxa Label Templates

As always, our team is here to help every step of the way. Don’t hesitate to reach out to our live chat or email us at [email protected] if you need label design assistance.

TRIM & SAFE AREA

Helpful Hint No. 1: When using one of our downloadable templates to create your own label design, be sure to keep all text and critical design elements within the dashed lines. This will ensure these components are within the safe area for printing.

Helpful Hint No. 2: No bleed is necessary when creating your own label design. We will add the bleed in the post-order process before sending your artwork to print.

At Onoxa, we pride ourselves on world-class design and our knowledgeable design team is here to help if you have any questions along the way. Email us at [email protected] to inquire about any support-related inquiries or complementary label design services. You can also reach out to our live chat!

LOGO & IMAGE SIZE

Helpful Hint No. 1: Save or export your logo and/or image as a transparent PNG before uploading in the design request form. (Note: If you’re working in Adobe Illustrator, be sure to check the ‘Save Artboard Only’ box when exporting your PNG.)

Helpful Hint No. 2: We recommend saving your logo or image file with a DPI of 300 pixels to ensure the highest quality.

Helpful Hint No. 3: Longer, more horizontal logos will look best on jars, while more circular, square, or compact logos are better suited to pumps and droppers.

FILE FORMATS

At Onoxa, we know everyone creates in different ways. That’s why we accept a variety of file formats:

For logos, we recommend .PNGs with transparent backgrounds, but we also accept .JPEGs and .SVGs.

For images, please send us high resolution images.

For completed label designs, please send us .PDFs with any fonts used on your labels and embed any images.

We also accept packaged .Ai files. (If using any Adobe programs, do not outline paragraphed text.)

COLOR SETTINGS

CMYK? RGB? Not sure? No problem. We’re here to help you stay on point in the color world.

Helpful Hint: It’s wise to pay attention to the contrast between the color(s) of your text and the color(s) of your label background. If you select a light font on a light background, the print quality will decrease, especially when working with such small text and space. So we recommend white (or very light) font colors on dark backgrounds and darker font colors on light backgrounds.

FONTS & LINES

When it comes to fonts and lines, it’s important to pay attention to size and weight. No text should be smaller than a 4 pt. font and line weight should always be at least 0.5 pt. or thicker.

ORDERS & ACCOUNT

ORDERING FROM ONOXA

DELIVERY & TURNAROUND TIME

We pride ourselves not only on quality and support but also on efficiency. Expect to receive your order within 10 to 15 business days from the time of purchase.

Reach out to [email protected] with any order-related inquiries.

PAYING FOR YOUR ORDER

We accept the following forms of payment:

We take security extremely seriously and use the most up-to-date security systems for handling all online payments. Read our Privacy Policy to learn more.

RETURNS & REFUNDS

If your item or items have been damaged during shipping, we will gladly issue a refund for your order. Email a photo of your damaged products with your Order # as the subject to [email protected], and we will begin the refund process for you. To learn more about our returns policy, click here.

THE ONOXA PROMISE

Onoxa was built on the pillars of innovation, empowerment, consistency and education. Our aim is to build a place where building your skin care brand is as easy, efficient, affordable and rewarding as it is limitless.

YOUR ACCOUNT

HOW DO I CREATE AN ACCOUNT?

Signing up for an Onoxa account is easy and only takes a couple of clicks. If you’d like to create an account now, click here.

I’VE FORGOTTEN MY PASSWORD. CAN I RESET IT?

Yes, of course! Click here to reset your password. A temporary password will be sent to your inbox (check your junk or spam folder if you don’t see it right away).

HOW DO I CHANGE MY PASSWORD?

Simply visit the Account Details section of your profile. Enter your current password, then enter your new password and re-enter to confirm. Click the Save Changes before leaving the page.

I CAN’T SEEM TO LOG INTO MY ACCOUNT – HELP!

If you’re still having trouble, don’t hesitate to contact our Customer Success Team at [email protected] or reach out on our live chat. Someone from our team willogin-and-registrationl be in touch to help sort out any account issues.

TROUBLESHOOTING

For design-related inquiries, email [email protected].

For website or account troubleshooting, order status questions or payment-related questions email [email protected].