About Us
How does this work?
Developing your skincare brand with Onoxa is simple! Begin by creating an account. Once your account is created you can select the products you would like to sell, add the quantity you would like to order to the cart (12 MOQ), and fill out the label design form found in your shopping cart. All designed labels will receive three FREE rounds of proofs to provide edits. Once you approve your label design through PageProof, your labels will be printed. Lastly, your products will be labeled with your design and shipped to you.
Once you receive your branded products, create your own pricing and start selling!
Have questions? Reach out on our live chat, or email us at [email protected]
Where are you located?
We handle every aspect of the skincare production process, including blending, bottling, and branding! Our head office, fulfillment center, and our manufacturing facility are located in Largo, FL. Our address is 7935 114th Avenue, Largo, FL 33773.
What is your return policy?
Return Eligibility:
· Custom labeled products and product samples are not eligible for returns or exchanges unless approved by Onoxa Quality Team.
· Quality issues must be communicated within 14 days of delivery date.
· Products approved for return must be returned within 7 days of the return approval.
· Products must be unused, in their original condition, and in the original packaging with all tags, and labels intact.
· Exclusive sale items are non-returnable.
How to Return an Item:
1. Initiate the Return Contact customer service at [email protected] with your order number and reason for return.
2. Approval & Return Label Once your return is approved, a pre-paid return shipping label for eligible item will be provided. Print the label and attach it securely to the package.
3. Ship Your Return Drop off your return package at any FEDEX location or arrange for a pickup. Items must be shipped back within 7 days of return approval.
Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately at [email protected] with photos and details. Our customer service team will follow-up accordingly.
Contact Us: If you have any questions about our returns policy, don’t hesitate to reach out at [email protected]. We’re happy to help!
About Our Products
If irritation occurs, what might be the reason and how should I handle my customers' complaints?
We have product insurance in case there is a problem with the formula, and always check on the following with your clients.
Combining
Using improper products together may cause irritation or breakouts. For example, Vitamin A and Vitamin C.
Diet
Too much sugar, gluten, and dairy may cause breakouts or flare-ups within the skin.
Too Many Products Incorporating too many new products in a routine should not be encouraged, instead, try utilizing one new product each month to stay on top of any irritation. Give your skin’s cell turnover a proper full cycle to adapt.
Allergy
Unknown allergy within ingredients. Always patch test products before use and check each INCI List on each individual product page on our site or found listed on all bottles/jars. If burning or itching occurs, stop usage. Slight tingling is normal for some ingredients.
Application
When and how formulas are applied make all the difference, such as not rinsing off a cleanser fully or using a Vitamin A during the day. Always check with your clients on how they apply, and in what particular order.
How can I try Onoxa?
The best way to try Onoxa is to order a sample kit! Currently, we have two options available: the Onoxa Original Sample Kit and the Premium Sample Kit. With the Onoxa Original Sample Kit, you have the freedom to select eight of our full size lab-developed, spa-quality products. While the Premium Sample Kit consists of all five of our proprietary formulated, Premium products. Both sample kits come with our in-house label (please note that they will be non-branded) so you can see and feel the great label quality.
Are your product formulas vegan, natural, etc.?
Our in-house team of skilled chemists combine science, expertise, and nature to create highly potent formulations within the skincare and beauty industry. We prioritize sourcing the finest ingredients from across the globe, ensuring that our formulas are both safe and effective. Our commitment to quality is reflected in our products, as they contain no parabens, no SLS, no SLES, and no phthalates. Additionally, all of our skincare is cruelty free and vegan. While our products are crafted with natural and organic ingredients, it’s important to note that they are not certified as completely all-natural or organic.
What packaging options do you offer?
We provide three different types of packaging: an Amber bottle with a Black top, a Clear bottle with a White top, and a Clear airless pump with a Silver top. Our skincare products are packaged in high-quality glass bottles or plastic airless pumps to ensure the preservation and integrity of the products. On the other hand, our face wash and hair care products are packaged in recyclable plastic containers, reflecting our commitment to sustainability and environmental consciousness.
How much does starting my own skincare brand cost?
There is no startup cost! All sales are one-time purchases. You can start out by ordering a sample kit of the products you’d like to try. From there you can determine which items you would like to offer for your brand.
What is the minimum order quantity?
For wholesale orders, our minimum order quantity is 12 units per formula. The price per unit will vary depending on the quantity you select. To determine the specific pricing for each product, please refer to the individual pricing listed on the respective product pages.
How do I price my products?
Determining the pricing for your products is a decision that rests with your brand. As the manufacturer, we do not disclose individual product pricing specifically for retailers. It’s worth noting that while you may be selling the same formula, your target audiences might differ, necessitating different pricing strategies. It is important for you to evaluate and devise the optimal strategy that will yield the best profit margin for your business. Considering our products’ high-end quality and being proudly made in the USA, we recommend pricing them accordingly. To help you with pricing your products, we have provided our suggested retail price ranges for each product on their individual page under “MSRP.”
Are your products FDA approved?
While cosmetics are not required to be registered with the FDA, it is important to note that the FDA does regulate skincare and hair care and their labeling. Specifically, the FDA pays close attention to claims that are intended to alter or impact the structure of the skin, hair, or body. Such claims are considered drug claims by the FDA. It is crucial to understand that any product making such claims will be deemed as an unapproved drug, and selling unapproved drugs is illegal. At Onoxa, our compliance team takes extensive measures to ensure that your products and their labels adhere to all FDA requirements and regulations, ensuring their legality and compliance within the industry.
Am I able to customize the formula or packaging?
At Onoxa, we specialize in offering private-label products. If you’re looking for custom formulation or custom packaging, Evora Worldwide, is fully equipped to assist you. For further inquiries, please reach out to them at 888-793-8450 or contact them via the website.
Do you have any trademarked ingredients?
Yes, all of our Premium Products contain trademarked ingredients. These include Tri-RetinX™ Complex, ReVita-D™, and CitraC³™ Complex. Tri-RetinX™ Complex is a blend of natural retinol alternatives that help to reduce the appearance of fine lines and wrinkles, and enhance skin texture without causing irritation. ReVita-D™ acts as a protective shield against environmental stressors, strengthening the skin and promoting a radiant complexion. Lastly, CitraC³™ Complex blends vitamin C with revitalizing citrus oils and antioxidants, resulting in a brighter and smoother skin tone.
About Design
What information is required on the label?
We go to the greatest length to ensure your products and brand labels meet all FDA requirements and regulations. Our industry-leading quality and compliance team protects you.
When it comes to the label or product descriptions, we (Onoxa or our customers) cannot claim that the product/formula makes a physical change to the skin, hair or body or affects the structure or function of skin, hair or body (this would be a drug claim). We can only claim that the products are for cleansing, beautifying, promoting attractiveness, or altering the appearance (since these are cosmetic claims).
Our label requirements:
◇ Product Name
◇ Fill Quantity
◇ Directions
◇ Cautions
◇ Distribution Information
◇ Company or Personal Name
◇ City, State & Zip
◇ Email, Website or Phone #
◇ Ingredients
All labels must be printed in English. This is due to ensure label compliance for the USA. We do not comply our labels for other countries or languages.
What art-files are needed for label design?
At Onoxa, we know everyone creates in different ways. Therefore, we gladly accommodate a range of file formats to suit your needs.
For logos, we suggest using .PNG files with transparent backgrounds, although we also accept .JPEG and .SVG formats.
When it comes to images, please provide us with high-resolution files for the best results.
For finalized label designs, please send us .PDF files that include any fonts used in your labels and ensure that any images are embedded. Additionally, we accept packaged .Ai files. If you are utilizing Adobe programs, please refrain from outlining any text to maintain its editable format.
How can I design my own labels?
If you’re interested in designing your own labels for your brand, we provide convenient Label Templates for our products. Simply download the templates and carefully review the instructions provided on the first page. For optimal results, we recommend utilizing Adobe Illustrator for the design process. When submitting your final label design, please ensure that the text is not outlined and save it as a .PDF file.
When it comes to your logo, kindly provide it in .PNG or .JPEG format. If you have a Photoshop file, you can send it to us via email.
For Art Files, we require an editable .PDF or the original files in formats such as Adobe InDesign (.indd) or Illustrator (.AI). These files can also be sent to us via email.
To ensure the best outcome, please make sure to keep all text within the blue line and all critical design elements within the black line provided in the template. This will ensure that these components are within the safe area for printing.
No bleed is necessary when creating your own label design, as we will handle the bleeding process during the post-order stage before sending your artwork to print.
If you have any questions or need assistance during the design process, our creative team is here to help. Feel free to reach out to them at [email protected].
How does the label design proofing process work?
Shortly after placing an order for wholesale products, you can expect to receive an email from PageProof, our platform for label design review. Within this email, you will find instructions on how to review and provide feedback on your brand label design.
For all custom-branded orders, we offer three rounds of proofs completely FREE of charge. This allows you to make any necessary edits and ensure your brand label design meets your expectations.
To assist you in navigating the PageProof platform, we have prepared tutorials for both desktop and mobile users. You can access the desktop tutorial here and the mobile tutorial here, providing you with step-by-step guidance on utilizing the platform effectively.
It’s important to bear in mind that the proofs are not shown in print ready resolution. Logos and other design elements may appear fuzzy in the proofs but will look clear once the label is printed. There also may be slight variations between the colors displayed in digital proofs and the actual printed labels. This discrepancy arises from the differences in color rendering between screen monitors and printed materials. Printed labels may appear slightly darker due to the characteristics of inked paper compared to the brightness of an illuminated screen. Rest assured that our team is dedicated to ensuring your labels are printed as accurately as possible, aligning with your approved proofs. Please note that using multiple screens may also lead to variations in the appearance of label colors.
How does the print process work?
Once your brand label designs have been approved by our compliance team one last time, we will send them off to our in-house print team. Utilizing state-of-the-art laser printers, we will print your labels on premium satin or matte label materials. Once the printing process is complete and the labels have dried, our dedicated fulfillment team will carefully retrieve your packaged products and proceed to label them with your branded printed labels.
To maintain optimal hygiene and cleanliness, each product will be protected by a plastic sleeve. This additional measure ensures that your final products are thoroughly sanitized and safeguarded during the packing and shipping process.
About Your Order Account
How long does it take to receive my order?
At Onoxa, we take immense pride in delivering exceptional quality, reliable support, and unmatched efficiency. Our lead-time stands as the swiftest in the industry, ensuring your custom-branded products reach your doorstep within approximately 14 business days from the date of your approved proof in PageProof. However, it’s important to note that the exact timeframe may vary depending on factors such as artwork complexity, order size, and the proofing process. Currently, we exclusively ship orders within the United States, catering to our valued customers in the domestic market.
What is your payment policy?
We gladly accept a variety of payment methods, including Visa, Mastercard, Discover, American Express, and Paypal. Our online payment system is equipped with the latest security measures, ensuring the utmost protection for your transactions.
How do I create my account or reset my password?
To purchase from us, you must create an account first. Click here to easily sign up.
Click here to reset your password. A temporary password will be sent to your inbox (check your junk or spam folder if you don’t see it right away).
To change your password, visit your Account Details section of your account. Enter your current password, then enter your new password and re-enter to confirm. Click the Save Changes before leaving the page.