If irritation occurs, what might be the reason and how should I handle my customers’ complaints?

Please always check on the following with your clients.

Combining: Using improper products together may cause irritation or breakouts, for example, Vitamin A and Vitamin C.

Diet: Too much sugar, gluten, and dairy may cause breakouts or flare-ups within the skin.

Too Many Products: Incorporating too many new products in a routine should not be encouraged, instead, try utilizing one new product each month to stay on top of any irritation. Give your skin’s cell turnover a proper full cycle to adapt.

Allergy: Unknown allergy within ingredients. Always patch test products before use and check each INCI List on each individual product page on our site or found listed on all bottles/jars. If burning or itching occurs, stop usage. Slight tingling is normal for some ingredients.

Application: When and how formulas are applied make all the difference, such as not rinsing off a cleanser fully or using a Vitamin A during the day. Always check with your clients on how they apply, and in what particular order.