If irritation occurs, what might be the reason and how should I handle my customers’ complaints?

Please always check on the following with your clients.

Combining: Using improper products together may cause irritation or breakouts, for example, Vitamin A and Vitamin C.

Diet: Too much sugar, gluten, and dairy may cause breakouts or flare-ups within the skin.

Too Many Products: Incorporating too many new products in a routine should not be encouraged, instead, try utilizing one new product each month to stay on top of any irritation. Give your skin’s cell turnover a proper full cycle to adapt.

Allergy: Unknown allergy within ingredients. Always patch test products before use and check each INCI List on each individual product page on our site or found listed on all bottles/jars. If burning or itching occurs, stop usage. Slight tingling is normal for some ingredients.

Application: When and how formulas are applied make all the difference, such as not rinsing off a cleanser fully or using a Vitamin A during the day. Always check with your clients on how they apply, and in what particular order.

How can I try Onoxa?

The best way to try Onoxa is to order a sample kit! Currently, we have two options available: the Onoxa Original Sample Kit and the Premium Sample Kit. With the Onoxa Original Sample Kit, you have the freedom to select eight of our full size lab-developed, spa-quality products. While the Premium Sample Kit consists of all five of our proprietary formulated, Premium products. Both sample kits come with our in-house label (please note that they will be non-branded) so you can see and feel the great label quality.

Are your product formulas vegan, natural, etc.?

Our in-house team of skilled chemists combine science, expertise, and nature to create highly potent formulations within the skincare and beauty industry. We prioritize sourcing the finest ingredients from across the globe, ensuring that our formulas are both safe and effective. Our commitment to quality is reflected in our products, as they contain no parabens, no SLS, no SLES, and no phthalates. Additionally, all of our skincare is cruelty free and vegan. While our products are crafted with natural and organic ingredients, it’s important to note that they are not certified as completely all-natural or organic.

What packaging options do you offer?

We provide three different types of packaging: an Amber bottle with a Black top, a Clear bottle with a White top, and a Clear airless pump with a Silver top. Our skincare products are packaged in high-quality glass bottles or plastic airless pumps to ensure the preservation and integrity of the products. On the other hand, our face wash and hair care products are packaged in recyclable plastic containers, reflecting our commitment to sustainability and environmental consciousness.

What is the minimum order quantity?

For wholesale orders, our minimum order quantity is 12 units per formula. The price per unit will vary depending on the quantity you select. To determine the specific pricing for each product, please refer to the individual pricing listed on the respective product pages.

How do I price my products?

Determining the pricing for your products is a decision that rests with your brand. As the manufacturer, we do not disclose individual product pricing specifically for retailers. It’s worth noting that while you may be selling the same formula, your target audiences might differ, necessitating different pricing strategies. It is important for you to evaluate and devise the optimal strategy that will yield the best profit margin for your business. Considering our products’ high-end quality and being proudly made in the USA, we recommend pricing them accordingly. To help you with pricing your products, we have provided our suggested retail price ranges for each product on their individual page under “MSRP.”

Are your products FDA approved?

While cosmetics are not required to be registered with the FDA, it is important to note that the FDA does regulate skincare and hair care and their labeling. Specifically, the FDA pays close attention to claims that are intended to alter or impact the structure of the skin, hair, or body. Such claims are considered drug claims by the FDA. It is crucial to understand that any product making such claims will be deemed as an unapproved drug, and selling unapproved drugs is illegal. At Onoxa, our compliance team takes extensive measures to ensure that your products and their labels adhere to all FDA requirements and regulations, ensuring their legality and compliance within the industry.

Am I able to customize the formula or packaging?

At Onoxa, we specialize in offering private-label products. If you’re looking for custom formulation or custom packaging, Evora Worldwide, is fully equipped to assist you. For further inquiries, please reach out to them at 888-793-8450 or contact them via the website.

Do you have any trademarked ingredients?

Yes, all of our Premium Products contain trademarked ingredients. These include Tri-RetinX™ Complex, ReVita-D™, and CitraC³™ Complex. Tri-RetinX™ Complex is a blend of natural retinol alternatives that help to reduce the appearance of fine lines and wrinkles, and enhance skin texture without causing irritation. ReVita-D™ acts as a protective shield against environmental stressors, strengthening the skin and promoting a radiant complexion. Lastly, CitraC³™ Complex blends vitamin C with revitalizing citrus oils and antioxidants, resulting in a brighter and smoother skin tone .