QUESTIONS?
WE HAVE ANSWERS.

— Here are the most frequently asked questions when setting out to create your skincare line.

PRODUCTS, PRICING & PACKAGING

PRODUCTS, PRICING & PACKAGING

OUR PRODUCTS

We leverage science, expertise and nature to deliver the most potent formulations in the skin care and beauty industry. Comprised of the highest quality ingredients sourced from around the world, our clinical-grade formulas are as effective as they are safe. To view our comprehensive product offering, download our Product Catalog or visit our Products page here.

OUR PROMISE

Choosing the right products for your business can be overwhelming. Fortunately, we are here to help every step of the way. From our R&D product experts to our sales and marketing teams, Onoxa is your partner for education and support on formulations, retail value and selling, and much more.

Reach out on our live chat, or email us at [email protected].

PRICING

HOW MUCH DOES IT COST TO START MY OWN SKIN CARE LINE?

Pricing ranges between $11 to $14.95 per unit, depending on your quantity. For detailed information on our prices, click here.

HOW MUCH CAN I MAKE ON MY INVESTMENT?

Our expert consultants are here to help educate you on recommended resale pricing and in-depth product value. Here are the suggested resale ranges based on product categories:

FACE & EYE SERUMS: $35 – $85

MOISTURIZERS: $40 – $90

MASKS: $45 – $90

CLEANSERS: $30 – $60

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I’M LOOKING FOR A LARGER ORDER. CAN I GET A CUSTOM QUOTE?

Of course. Click here to complete your custom order form. A member of our team will be in touch to get your request started right away.

PACKAGING AND PRINTING

PACKAGING STYLES

THE ONOXA PRINT PROCESS

Our labels are printed using top-of-the-line laser printers. All labels come on a white polypro satin substrate with a matte finish. 

CAN I INCLUDE METALLIC FOIL ON MY LABELS?

Yes, foil is available for Variety & Formula Pack orders only. Choose from gold, silver, blue or green metallic foil. Simply email [email protected] after placing your order to indicate which areas of the label you’d like to print in foil.

*Note: Foil is not currently available for Sample Kit orders.

FORMULATION FAQs

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ARE YOUR PRODUCTS PARABEN-FREE?

Yes, all of our products are made without the use of parabens.

ARE YOUR PRODUCTS GLUTEN-FREE?

All products are gluten-free, except for the Perfect 10 Oil Cleanser.

ARE YOUR PRODUCTS VEGAN?

Yes, all of our products are 100% vegan.

ARE YOUR PRODUCTS NATURAL?

Our products are made using natural ingredients, however, not all are 100% natural.

ARE YOUR PRODUCTS ORGANIC?

Our products contain certain organic ingredients, however, are not certified organic.

ARE YOUR PRODUCTS SAFE FOR PREGNANT CUSTOMERS?

Yes, all of our products are safe to be used by pregnant or nursing mothers. Please consult your doctor first before use due to sensitivities to certain ingredients such as Retinol.

ARE YOUR PRODUCTS CRUELTY-FREE?

Yes, all of our products are cruelty-free. We do not test on animals.

COMPLIANCE

SKIN CARE COMPLIANCE

The world of skin care and cosmetics is fast-paced and ever-evolving. It’s an industry driven by diverse consumer demands, competitive claims and regulatory oversight. That’s why, at Onoxa, we go to the highest measures to ensure both you and your products are meeting all requirements and regulations.

Our industry-leading quality and compliance team bring precision and expertise to deliver you a top-tier formulation that protects you and your customers.

Continue reading for a compliance overview, including non-compliant terms, claims, copyright and requirements for labels. In the meantime, if you have any questions, email us at [email protected].

NON-COMPLIANT TERMS & LIABILITY CLAIMS

Our compliance experts are here to make sure you have the product you desire, with the backing you need.

If there is ever a liability claim or other legal dispute, you may disclose that Onoxa is the manufacturer of your products. Our insurance covers cases of a lawsuit regarding our products. If we produce a product that causes an issue with one of your customers, our insurance will cover our end if we’re named in the lawsuit as the manufacturer.

LABEL REQUIREMENTS

All labels must include the following information:

FILL QUANTITY: (i.e. 1 fl oz. / 30 ml.)

DIRECTIONS: Directions for use are pre-populated in the product customizer based on your product selection.

CAUTIONS: Cautions are pre-populated in the product customizer.

DISTRIBUTION INFORMATION:

  • Company or Personal Name
  • City, State & Zip Code
  • Email, Website or Phone #

ARTWORK GUIDELINES

LABEL SIZES

1.05″ x 6.78″
1.68″ x 3.8″

The above label dimensions refer to the entire size of the finished label. Keep in mind that the dimensions for uploading your own artwork are different, so please use one of the downloadable templates provided in the next section as a foundation to create and upload your own label design.

UPLOADING YOUR OWN ARTWORK

PRODUCT LABEL TEMPLATES:

UPLOADING A DESIGN

If you’d like to upload your own label design created outside of our product customizer, we suggest using Adobe Illustrator. Simply download the templates for our two different bottle styles above. There is no need to add Directions, Cautions, Distributed By information or the Fill Quantity (i.e. 1oz/30ml) as that will all populate in the customizer when you upload your design.

If you’ll be sending us label artwork via e-mail after you’ve placed your order, you can download the full label templates for each product here.

However, if you’re looking for a seamless and easy way to personalize your product labels with minimal effort, simply continue to our product customizer after selecting your products. You’ll want to choose the option that says “Create your labels using our online design tool.” From there, you can choose from a variety of patterns or background colors to get started. You can also add a logo or image, as well as customize text using different font styles, colors and sizes. See how your label will look as your design is updated in real time. And you can even view the full rendering in 3D!

As always, our team is here to help every step of the way. Don’t hesitate to reach out to our live chat or email us at [email protected] if you need label design assistance.

TRIM & SAFE AREA

Helpful Hint No. 1: When using one of our downloadable templates to create your own label design, be sure to keep all text and critical design elements within the dashed lines. This will ensure these components are within the safe area for printing.

Helpful Hint No. 2: No bleed is necessary when creating your own label design. We will add the bleed in the post-order process before sending your artwork to print.

At Onoxa, we pride ourselves on world-class design and our knowledgeable design team is here to help if you have any questions along the way. Email us at [email protected] to inquire about any support-related inquiries or complementary label design services. You can also reach out to our live chat!

LOGO & IMAGE SIZE

Helpful Hint No. 1: Save or export your logo and/or image as a transparent PNG before uploading in the product customizer. (Note: If you’re working in Adobe Illustrator, be sure to check the ‘Save Artboard Only’ box when exporting your PNG.)

Helpful Hint No. 2: We recommend saving your logo or image file with a DPI of 300 pixels to ensure the highest quality.

Helpful Hint No. 3: Longer, more horizontal logos will look best on jars, while more circular, square, or compact logos are better suited to pumps and droppers.

FILE FORMATS

At Onoxa, we know everyone creates in different ways. That’s why we accept a variety of file formats for uploading your logo, image or complete label design. While we recommend PNGs with transparent backgrounds for logos and/or images, we accept the following file formats:

JPEG

PNG

SVG

COLOR SETTINGS

CMYK? RGB? Not sure? No problem. We’re here to help you stay on point in the color world.

While your labels are designed in real time on the product customizer using the RGB color scale, we convert your artwork to CMYK for print.

Helpful Hint: It’s wise to pay attention to the contrast between the color(s) of your text and the color(s) of your label background. If you select a light font on a light background, the print quality will decrease, especially when working with such small text and space. So we recommend white (or very light) font colors on dark backgrounds and darker font colors on light backgrounds.

FONTS & LINES

When it comes to fonts and lines, it’s important to pay attention to size and weight. No text should be smaller than a 4 pt. font and line weight should always be at least 0.5 pt. or thicker.

If creating and uploading your own design, make sure you’ve saved the file with all fonts outlined. (Note: If you’re working in Adobe Illustrator or Photoshop, simply select all text and click ‘Create Outlines’ before saving.)

ORDERS & ACCOUNT

ORDERING FROM ONOXA

DELIVERY & TURNAROUND TIME

We pride ourselves not only on quality and support but also on efficiency. Expect to receive your order within 10 to 15 business days from the time of purchase.

Reach out to [email protected] with any order-related inquiries.

PAYING FOR YOUR ORDER

We accept the following forms of payment:

We take security extremely seriously and use the most up-to-date security systems for handling all online payments. Read our Privacy Policy to learn more.

RETURNS & REFUNDS

If your item or items have been damaged during shipping, we will gladly issue a refund for your order. Email a photo of your damaged products with your Order # as the subject to [email protected], and we will begin the refund process for you.

THE ONOXA PROMISE

Onoxa was built on the pillars of innovation, empowerment, consistency and education. Our aim is to build a place where building your skin care brand is as easy, efficient, affordable and rewarding as it is limitless.

YOUR ACCOUNT

HOW DO I CREATE AN ACCOUNT?

Signing up for an Onoxa account is easy and only takes a couple of clicks. If you’d like to create an account now, click here.

I’VE FORGOTTEN MY PASSWORD. CAN I RESET IT?

Yes, of course! Click here to reset your password. A temporary password will be sent to your inbox (check your junk or spam folder if you don’t see it right away).

HOW DO I CHANGE MY PASSWORD?

Simply visit the Account Details section of your profile. Enter your current password, then enter your new password and re-enter to confirm. Click the Save Changes before leaving the page.

I CAN’T SEEM TO LOG INTO MY ACCOUNT – HELP!

Follow these instructions to reset your password.

If you’re still having trouble, don’t hesitate to contact our Customer Success Team at [email protected] or reach out on our live chat. Someone from our team will be in touch to help sort out any account issues.

TROUBLESHOOTING

For design-related inquiries, email [email protected].

For website or account troubleshooting, order status questions or payment-related questions email [email protected].

DIDN’T FIND WHAT YOU WERE LOOKING FOR?
LET US HELP.

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$150 off variety and formula packs this month only.